Bicycles are 200 years old, but dockless bike sharing is new. At VeoRide, we are bringing the next generation of smart, dockless bike sharing to cities and universities globally in order to make them more sustainable and livable. In our quest to identify the best combination of bike-sharing technology and customer service, we design and manufacture our own bicycles and hardware and software systems to provide a greener and healthier mode of transportation.
Are you process and detail oriented? Do you enjoy solving complex customer focused issues? Are you excited about solving some of the most challenging technology problems facing the transportation and mobility industry? If so, you might be VeoRide’s next Customer Support Manager?
As VeoRide’s Customer Support Manager , you will have the opportunity to help shape the customer service function of our innovative dockless bike program throughout the United States and internationally. You will have a vital role in all aspects of the program’s success—that includes establishing key customer reporting metrics, creating and implementing customer service processes and communications guidelines and ensuring efficient daily 24-7 customer service frameworks for all of our markets. Above all, it is your responsibility to retain riders by curating quality customer interactions ensuring that our users have exceptional riding experiences. Your success will be measured by your ability to (in all of our markets): respond to telephone and email inquiries from our customers, resolve hardware and software issues facing our customers, maintain high serviceability levels and create initiatives that continually delight our riders
An ideal candidate for this role will have a passion for engaging with customers, problem-solving, process creation and improvement, data driven decision-making and operational efficiency.
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