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Director of Operations

Company Overview:

At VeoRide, we're bringing the next generation of mobility sharing to cities and universities globally through our dockless pedal bike, e-bike and e-scooter systems.  We also offer fat-tire bikes, cargo bikes and ADA-compliant bikes – making us the only shared mobility provider with this breadth of options. We design and engineer our own vehicles, hardware and software systems to provide a greener, healthier mode of transportation to make the communities we serve more sustainable and livable. Our mission is to offer the best combination of multi-modal sharing technology and seamless customer service, so users can unlock joy in their day. We are looking for exceptionally talented individuals who are ready to take on exciting challenges and own solutions. We are headquartered in Chicago, IL, but we are hiring across the U.S. Join us!

Do you enjoy creating processes that allow teams to be more productive and efficient? Do you enjoy leading distributed operations teams across the country? Are you excited about solving some of the most challenging problems facing the transportation and mobility industry? If so, you might be VeoRide’s Director of Operations?

As VeoRide’s Director of Operations, you will shape and lead the operations of our innovative dockless micromodal transportation platform throughout the United States and internationally. You will have a vital role in all aspects of our company’s success—that includes establishing key performance metrics, hiring and leading team members and ensuring efficient daily 24-7 operations in all of our markets. Above all, it will be your responsibility to increase ridership by improving quality and serviceability of our bikes and scooters—all in an effort to create exceptional rider experiences.  Your success will be measured by your ability to (in all of our markets): drive daily ridership, increase and maintain serviceability levels, assemble and lead high performing teams and create initiatives that continually delight our riders.

An ideal candidate for this role will have a passion for operational efficiency, complex problem-solving, data driven decision-making and also leading teams, developing talent and delighting our riders.

Responsibilities include:

  • Owning the entire Operations side of our business 
  • Driving operational efficiency by streamlining processes and eliminating redundancies
  • Driving results by using data to drive rider growth and rider usage in all of our markets
  • Providing strategic roadmaps for all of our markets, as well as our new market launches
  • Improving the speed and velocity with which we launch markets and deploy our vehicles
  • Creating and building a high performing Operations Team; directly leading Regional General Managers across all of our Markets
  • Collaborating with our technology team to provide recommendations to improve our mobile app and our backend systems
  • Communicating and collaborating with VeoRide leadership team (CEO, Co-Founder, CTO, VP of Sales, Head of People Operations) to drive results and steer the direction of the company towards success
  • Living and exemplifying VeoRide Company Values

What we are looking for:

  • BA/BS or MBA with 7-10+ years experience as an Operations Manager in a fast-paced, operations focused environment (previous startup/early stage experience helpful)
  • A minimum of 2 years leading operations teams with multiple direct reports (distributed operations teams highly preferred)
  • An “ownership mindset” with an entrepreneurial flair who lives and breathes operations, efficiency and improvement
  • An operational leader with a bias for execution who seeks to identify and drive improvements at all levels
  • A quantitatively oriented decision maker that uses data to drive efficiency and improve performance
  • A Logical thinker and effective communicator
  • Cooperative and collaborative working style
  • People first leader, someone who can drive and inspire a diverse team
  • Customer obsessed
  • Passionate about solving “the last mile problem,” micromobility, transportation and technology

What we offer:

  • Competitive Salary and Benefits
  • Opportunity to work in a fast-paced, hyper-growth technology company
  • An Excellent Chicago West Loop Location
  • VeoRide Credits
  • A Commitment to Professional Development and Career Growth
  • The opportunity to work on one of the world’s most challenging problems

 

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